Returns & Refunds Policy
Last Updated: September 6, 2026
Beauty One wants customers to have a straightforward experience when purchasing products through our online store.
The return period, return-shipping responsibility and any final-sale rules will be published here once confirmed by Beauty One. Until then, please contact us before returning an item.
Return Eligibility
Return eligibility depends on the product purchased and the applicable Beauty One return rules presented at the time of purchase.
Product Condition
Where returns are permitted, returned merchandise may be required to be:
- Unused
- In original condition
- In original packaging where applicable
- Accompanied by original tags or accessories where applicable
Final Sale Items
Certain products may be designated as final sale where permitted.
Any final-sale restriction will be clearly disclosed before or at the time of purchase.
Return Request
To request a return, contact help@beautyonechicago.com or +1 773-783-8787 and include:
- Name
- Order number
- Product name
- Reason for return
Damaged or Incorrect Items
Please contact Beauty One promptly if you receive an item that is damaged, defective, incorrect, or materially different from what was ordered.
Beauty One may request photographs or other reasonable information to investigate the issue.
Refunds
Once an eligible return has been received and reviewed, Beauty One will determine the applicable resolution.
Where a refund is approved, it will generally be issued to the original payment method unless otherwise required or permitted by applicable law.
The time for funds to appear may depend on the payment processor or financial institution.
Return Shipping
Return shipping responsibility follows the applicable Beauty One return policy and will be clearly shown to customers.
Exchanges
Where exchanges are offered, they are subject to product availability and the applicable return requirements.
Contact
Beauty One
125 W 87th St
Chicago, IL 60620
United States